How long will my order take?
If you have purchased a ‘ready to ship’ piece or an item from our ‘Jewellery’ section, it will take approximately 7 business days to arrive within Australia.
If you purchased a ‘Designer Headpiece’ it can take anywhere between 1 week – 4 weeks depending on if your headpiece is in stock or if you have back ordered. Please contact us directly to find out back order dispatch.
If you have ordered a custom piece, the design time will be discussed with you in the consultation.
If you need a rush order, please contact us to find out more.
I need a headpiece now! Can you accept rush orders?
We can sometimes accommodate rush orders but it depends on the headpiece and it comes with a charge. Please contact us directly to discuss this further.
Do you rent out any of your headpieces?
We have a sister store called ‘Designer Crown Hire’ on instagram @designercrownhire.
Here you can hire a range of crowns and headpieces within Australia only.
Please visit the instagram page to see the range available, we will not be able to answer any questions about the rentals via email on this site.
I like one of your headpieces but would like to change it slightly, can you do this?
Of course! We would love to customise something for you so please fill in the NEW CLIENT FORM via the contact page and attach any info and images of your inspiration.
Also read more about custom make pieces on our ‘BESPOKE’ page.
Do you offer Afterpay?
Yes! You will see the option for Afterpay upon checkout. Otherwise we accept Paypal for all other payment options.
I'm unsure of what I want to order, can you offer me advice on what to wear with my outfit?
Yes! We have a wonderful Stylist that can offer you an initial styling service for $30. This service can be undertaken via email or skype and will include 30 minutes of research and advice on products that we recommend with your chosen look. Please email firstname.lastname@example.org for more information.
Do you offer refunds on Sale Items?
There are no refunds or exchanges on Sale Items and once sale is made the sale is final so please make selection carefully.
Sale Items will be packaged in generic packaging however can be placed in Ashlee Lauren Keepsake Boxes if needed at an extra cost of $5 – please contact Ashlee Lauren directly to arrange.
Sale Items are also only available whilst stocks last and not able to be backordered.